Privacy Policy
This policy explains what information Team H.A.R.T. at Epique Realty ("Team H.A.R.T.", "we", "us") collects when you use this website and our buyer portal (my.rewithhart.com), how we use and share it, and the choices you have. Team H.A.R.T. is a team of licensed real estate salespersons and brokers affiliated with Epique Realty. [CONFIRM: exact legal name of the entity responsible for this site and whether Epique Realty must be named as the controller.]
Information you give us
- Contact and home value requests: your name, email, phone number and message; for a home value request, also the property address, your timeline and your reason for selling.
- Buyer portal account: your name, email and phone number, and a password (stored only as a one-way hash). If you sign in with Google, we receive your name and email address from Google.
- Home search activity in your account: homes you save, searches you save, the searches you run while signed in, and, if you choose to add it, the address of a home you own.
Information collected automatically
- Technical data: like most websites, our servers record your IP address, browser type, the pages you request and the time of each request, to keep the site secure and working.
- Cookies and similar tools: we use cookies to keep you signed in and to remember your cookie choices. With your permission settings (see "Your choices"), we may also use analytics and advertising tools, such as Google Analytics, Google Ads, the Meta (Facebook) Pixel and the TikTok Pixel, to understand how the site is used and to show you our ads on other sites. [CONFIRM: list only the tools actually turned on at launch.]
How we use your information
- To respond to you and provide real estate services you ask for, including sending you homes that match what you are looking for.
- To prepare a home value report when you request one.
- To run your buyer portal account: your saved homes and searches, and homes your agent sends you.
- To contact you by phone, email or text message about your real estate needs. We only send text messages if you have agreed to receive them, and you can stop them at any time (see "Text messages").
- To keep the site secure, prevent fraud and spam, and improve the site.
- To meet legal, licensing and recordkeeping obligations of real estate brokerages.
How we share your information
We do not sell your personal information for money. We share it only as follows:
- Our agents and brokerage: Team H.A.R.T. agents who help you, and Epique Realty, our brokerage.
- Service providers who work for us: our customer relationship management system (Follow Up Boss), our home valuation provider (Fello), Google (if you sign in with Google), our website hosting provider, and email and text messaging providers. They may use your information only to provide their services to us.
- Advertising and analytics partners: if you have not opted out, the tools listed above may receive information about your use of this site. Some privacy laws may treat this as a "sale" or "sharing" of personal information; you can opt out at any time (see below).
- Others involved in your transaction, such as a cooperating agent, attorney or lender, only when you ask us to act for you and as needed for that transaction.
- Legal reasons: when required by law, subpoena or regulator, or to protect the rights and safety of our clients, our team or others.
Your choices
- Cookie and tracking choices: use the "Cookie Preferences" or "Do Not Sell or Share My Personal Information" link in the footer of any page. We also honor the Global Privacy Control (GPC) signal sent by your browser as an opt-out.
- Emails: every marketing email has an unsubscribe link.
- Your account: you can update or delete your saved homes and searches in your buyer portal at any time.
- Access, correction and deletion: you can ask us what personal information we have about you, ask us to correct it, or ask us to delete it, by contacting us below. We may keep some records where the law or real estate licensing rules require us to. We will not treat you differently for making a request. [CONFIRM: whether to name specific state-law rights, e.g. the Connecticut Data Privacy Act, and our response time.]
Text messages
If you agree to receive text messages from us, we may text you about homes, appointments and your real estate questions. Message frequency varies. Message and data rates may apply. Reply STOP to stop receiving texts, or HELP for help. Agreeing to receive texts is never a condition of buying any property or service. We do not share your phone number or text-message consent with third parties for their own marketing.
How long we keep information
We keep your information for as long as we are working with you and afterwards as needed for our records and to meet legal and brokerage recordkeeping requirements. [CONFIRM: retention period, e.g. how long inactive leads and accounts are kept.]
How we protect information
We use reasonable administrative, technical and physical safeguards, including encrypted connections (HTTPS), hashed passwords and restricted access to our systems. No method of transmission or storage is completely secure, but we work to protect your information and will notify you of a security incident as required by law.
Children
This site is not directed to children under 13, and we do not knowingly collect personal information from them.
Links to other sites
This site links to other websites and services we do not control. Their privacy practices are governed by their own policies.
Changes to this policy
We may update this policy. When we do, we will change the "Last updated" date above, and for significant changes we will post a notice on this site.
Contact us
Questions or privacy requests: info@teamhartny.com or (845) 203-1374. [CONFIRM: the inbox that should receive privacy requests, and a mailing address for written requests.]